This guide is designed to give FaithMail users insight into proper use of the system.
Most of the difficult technology issues such as system stability, performance, backups, anti-virus, encryption, and operational security have already been handled by our support team.
So for the most part, all you have to do is simply enjoy using the system. There is really only one thing you are responsible for and it is critical.
Here is what you need to know in order to do a good job at that:
That is it. Remember, you have only one responsibility, we handle the rest, protect your password.
While this site works with most browsers, it works best with the latest version of Firefox. If you are having trouble with a feature not working as expected first try Firefox. See our Not Working Help page for more details.
Accounts that have not been accessed in over a year are subject to deletion.
Any email sent to the domains "@faithmail.org" or "@faithmail.net" matching a vaild FaithMail.org account will be delivered. So if you have a FaithMail account and your username is for example "support", if someone emails "email@example.com" or "firstname.lastname@example.org" you will receive the message in your "email@example.com" inbox. While you can give family and friends any of these addresses to send you mail we recommend only providing the "@faithmail.org" address as this is FaithMail's official domain.
You may send and receive email attachments up to 50MB in size to and from FaithMail, however, many other email service providers do not support sending or receiving large files; if the destination email service does not support the file size you are sending delivery will fail. You are not allowed to attach certain file types because of security concerns. One work-a-round may be to compress the file first using a format such as zip.
Systems are checked every 30 seconds for availability; if a system is unexpectedly offline a support engineer is automatically notified so he or she can addresses the issue. We check all emails entering the system for viruses and we are constantly backing-up the system so that you never lose data. We run hourly, daily, and monthly backups. These backups are transparent to the user for the most part. However, you will notice slower system performance while they are running.
All systems remain fully operational during all backups.
All system times are in UTC military.
Our backup policy allows for a 3 hour recovery point objective and an 1 hour recovery time objective. Also, monthly backups are archived off-site, even off country. What this means is that if a server crashes less than 3 hour's worth of data could be lost and it will take an engineer about 1 hour to spin up a new server and restore the backups. If the unthinkable happens and the entire datacenter is lost due to a biblical disaster, less than 1 month's worth of data could be lost and it will take an engineer about 1 hour to spin up a new server and restore from backups in a new datacenter.
Do not be worried none of this is likely to happen. We use the most advanced cloud based systems that have durability levels in excess of 99.999999999% and availablity levels in excess of 99.99%. However, if the 0.0000000001% or 0.01% happen we are prepared.
FaithMail allows high volume email sending and receiving at our higher service levels. However, all emails sent must comply with our use policy. Which to summarize is you may send any email and any number of emails as long as your service level allows it and out-going emails do not contain scams, do not attempt to defraud recipients or ask others to defraud others, do not threaten or assault recipients or ask others to threaten or assault others, do not send out anti-religious propaganda, and do not contain hate messages, and do not involve any criminal activity or planning such an activity.
With respect to out-going messages that are unsolicited by the recipient or sent using mass mailing lists all such emails by law are required to contain unsubscribe links in the header or footer of the message, allowing the recipient to opt-out of receiving future emails. Emails in violation of this are considered spam which are a violation of our use policy.
Sending messages which violate any of these policies or any of the policies or the legal contract expressed by our Terms of Service will cause the offending email account to be subject to a 6 month probation period during which if additional violations are cited will result in your networks being banned from all Asclepius Rod resources and account closure and deletion of all data. Violators upon written request to firstname.lastname@example.org may be allowed temporary access to enable them to download all of their existing data before final termination. Such a request must be received within 1 week of account closure. Banned networks will be granted access again after 1 year from the date of the final policy violation after which the original account maybe recreated if it is not already taken.
Protect your password and enjoy using the system, we will handle the rest.
Asclepius Rod Support