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Small Screen Email Access

While our "View email" web page has many more features, most people use their mobile device"s built-in email app to access FaithMail because, mobile device apps are much eaiser to use on small screens than web pages.

You can setup your built-in phone, tablet, desktop, or server email client using the information below.

In order to use your own email client (normally used on mobile devices), you must have a FaithMail account and service level that allows All mobile access (Yes IMAP/POP/SMTP); newly created accounts have this feature on by default.

You can check and change your service level any time by clicking on the "Upgrade" link in the green banner on the top of the FaithMail site, then after logging in look for the column heading Mobile access status to see your current setting and other options.

Asclepius Rod Support will never contact you asking you to click on a link to pay for your existing service or to upgrade your service; all such emails are scams. The only way to change your service level is by clicking on the "Upgrade" link in the green banner on the top of the FaithMail site; there is no other way.

You should always select your email client"s connect using secure connection option, sometimes called SSL or TLS. FaithMail supports secure connections on the above ports and un-secure connections on the standard well known ports for the respective email services.

Beware if you do not choose your client"s secure connection option or if your client does not have one, your FaithMail username/password and all emails sent via such a connection can potentially be read by hackers.

In some email clients the term SERVER is sometimes used instead of HOST. The terms are inter-changeable. Also, SMTP is considered an OUT-GOING SERVER/HOST, while IMAP/POP3 are considered IN-COMING SERVERS/HOSTS, you need to enter your username and password for both incoming and outgoing. IMAP is better than POP3 but, you can use either; you do not need to setup both. SMTP is required to send emails.

Advanced Troubleshooting

If you are having problems sending emails from your home network using WiFi/Fiber/Cable/DSL/Satellite be aware that many internet service providers (ISPs) block well-known TCP ports that are normally used to send emails.

They do this because spammers often try to use their home computers to send massive amounts of spam. Not only is this illegal, it slows down legitimate customers" internet connections and causes a lot of work for ISPs handling complaints and isolating causes.

So the blocking in general is a good thing for the Internet but, can make it difficult for normal users, requiring them to either access their email via a website, a SMTP Gateway provided by their ISP, or to configure their email clients to use a non-standard port.

The easiest way to get around this is to use FaithMail"s alternate SMTP port "2525" in your email client to send emails. Port 2525 is normally not blocked by ISPs so it should solve this particular problem. However, using the above well-known secure ports are preferred when possible.

If you turned on multi-factor auth to protect your account (which is a very good idea), depending on how you configured it, it could prevent your mobile email client from accessing your account because, most mobile clients do not support multi-factor auth.

If this is the case, try disabling multi-factor auth to see if it restores access to your mobile client. You can adjust your multi-factor auth setting by clicking on the Settings link in the green banner at the top of the FaithMail site next, select Password then, two-factor auth finally, adjust the setting.