Use the web interface on the View email page or you can use your own mobile, tablet, desktop, or server client using the information below.
In order to use your own email client (normally used on mobile devices), you must have a FaithMail service level that allows All mobile access (Yes IMAP/POP/SMTP). You can check and change your service level by clicking on the "Upgrade" link in the green banner on the top of the FaithMail site, then after logging in look for the column heading Mobile access status to see your current setting and other options.
Even if you do not have a service level that allows All mobile access you can still always access you email by using your mobile device"s web browser, although, most people do not choose this option because mobile devices have such small screens.
You should always select your email client"s connect using secure connection option, sometimes called SSL or TLS. FaithMail supports secure connections on the below ports and un-secure connections on the standard well known ports for the respective email services. Beware if you do not choose your clients secure connection option or if your client does not have one, your FaithMail username/password and all emails sent via such a connection can potentially be read by hackers.
Once you have verified that your service level allows non-web access you can setup your mobile, tablet, desktop, and server clients to use the below information to access your FaithMail email services:
Your username is: YourFaithMailUserName@faithmail.org
Your password is: YourFaithMailSecretPassword
SMTP-SSL HOST: mail.faithmail.org
SMTP-SSL PORT: 465
IMAP-SSL HOST: mail.faithmail.org
IMAP-SSL PORT: 993
POP3-SSL HOST: mail.faithmail.org
POP3-SSL PORT: 995
Use secure connection: on or enabled
S/MIME: off or disabled
In some email clients the term SERVER is sometimes used instead of HOST. The terms are inter-changeable. Also, SMTP is considered an OUT-GOING SERVER/HOST, while IMAP/POP3 are considered IN-COMING SERVERS/HOSTS, you need to enter your username and password for both incoming and outgoing.
The above information should be all you need to access your email from any Internet device such as a mobile, tablet, desktop, and server email clients. Consult your user manual or service provider for the exact steps to setup your device.
If you are having problems sending emails from your home network using WiFi/Cable/DSL/Satellite be aware that many internet service providers (ISPs) block well-known TCP ports that are normally used to send emails.
They do this because spammers often try to use their home computers to send massive amounts of spam. Not only is this illegal, it slows down legitimate customers" internet connections and causes a lot of work for ISPs handling complains and isolating causes.
So the blocking in general is a good thing for the Internet, but can make it difficult for normal users, requiring them to either use a SMTP Gateway provided by their ISP or to configure their email clients to use a non-standard port.
The easiest way to get around this is to use FaithMail"s alternate SMTP port "2525" in your email client to send emails. Port 2525 is normally not blocked by ISPs so it should solve this particular problem. However, using the above well-known secure ports are preferred when possible.
If you turned on multi-factor auth to protect your account, depending on how you configured it, it could prevent your mobile mail client from accessing your account because most mobile clients do not support multi-factor auth. If this is the case, try disabling multi-factor auth to see if it restores access to your mobile client. If it does and you would still like to keep multi-factor auth you can adjust your multi-factor auth setting by clicking on the Settings link in get green banner at the top of the FaithMail site and select Password then two-factor auth; the settings can be configured here.
If you are still having trouble getting your email client or server software working with FaithMail feel free to contact Asclepius Rod Support at email@example.com we provide free email technical support to all FaithMail members.
All you have to do is ask, we are here to help.