Data Recovery Service * FaithMail

If you have realized that you need an old email/attachment/Pencil & Pad document that you deleted, we offer a recovery service.

The long-term storage and retrieval capability require quite a bit of technology; as well the recovery process requires a systems engineer’s dedicated time. So, the recovery service has associated costs.

Also, the service fee must be paid even if the recovery effort is unsuccessful and is non-refundable. The success of the process depends on two factors, how accurate the search information you provide us is and if that particular data is contained in one of our data backups. We make extensive backups of all data and systems (hourly, weekly, monthly, yearly), however sometimes a few things slip through the cracks.

Most recoveries are completed within 1 business day.

Each request must be for a single data item only (email, attachment, Pencil & Pad document), if you would like to recovery multiple items you will have to submit multiple requests.

Recovery requests will only be accepted from the respective FaithMail user’s account. We will not recover information from a banned, closed, or an account in which you are not the primary holder; the only exception to this is if we are compelled to do so by a U. S. State or U. S. Federal Justice’s subpoena or signed court order.

We want you to be happy with the service and refer all your family and friends, so rest assured we will try our very best to recovery your information.

Formula for likelihood of recovery:

Was the data in FaithMail for over 3 hours and deleted less than 24 hours ago: if so it should be in our hourly backups. Likelihood of success is high.
Was the data in FaithMail for over 1 week and deleted less than 7 days ago: if so it should be in our weekly backups. Likelihood of success is high.
Was the data in FaithMail on the 1st day of any month for the past 5 years then deleted later: if so it should be in our monthly/yearly backups. Likelihood of success is high.
Was the data not in FaithMail on any of the above: if so it most likely will not be in our backups. Likelihood of success is low.

If the likelihood is high we recommend proceeding with the recovery effort, however, occasionally backups get corrupted so there are no guarantees.

If the likelihood is low we do not recommend proceeding with the recovery effort, however, if you would still like us to try we will.

The recovery attempt service cost for each data item is $250.00

A dedicated support engineer will spend a maximum of 2 hours searching for the data.

Data Recovery Request Form
The form must be completed in English, although, if the data being searched for is in another langague please enter it in that langague where appropriate.
Complete all relevant fields and be as accurate as you can.
Username:
First Name:
Last Name:
Phone Number:
Data Type to Recover: An email I received: An email I sent: An attachment I received: An attachment I sent: A Pencil & Pad document:
Data Description
By description we mean describe the information to us in detail. We know it is hard to remember the exact word sequence after a lot of time has passed, but be as descriptive as you can. For example, by [File Name Description] we mean if you cannot remember the exact file name, describe what you can remember. Something like this would be fairly good: "The file name started with the words [New_Contract], I cannot remember the rest, but I think it had numbers possibly a date most likely with the year 2017."
File Name Description:
Subject Description:
From Address Description:
To Address Description:
Date (sent/received) Description:
Size of Data Description:
Keywords or phrase to look for (separate keywords with a comma):
What to look for to confirm we have the right data:
Notes or anything else you would like to tell us:

For additional information on the recovery process or a recovery status update contact:
support@ascelpiusrod.com
The email must be sent from your faithmail.org email account so that we can verify that it is really you. Information requests received from other email services or accounts will not be honored for security reasons.

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